Calling Customer Service About a Delivery
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Calling Customer Service About a Delivery
Agent: Good afternoon, Riverside Couriers. How may I help you?
Me: Hello. I am calling about order 4472. The tracking page says the driver tried to deliver yesterday, but nobody was home. I need to pick the parcel up from the depot instead.
Agent: I can arrange that. May I take your postcode and write it down in the system?
Me: It is BN4 8LP. Could you look the order number up again and look it up while I wait?
Agent: Thank you. I see the note. You can pick the box up after four today and pick it up from Bay C. Please bring ID.
Me: Perfect. Should I fill a collection form in at the desk or fill it in online first?
Agent: You can fill it in on a tablet when you arrive. If
