Phone Call About a Delayed Delivery
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Phone Call About a Delayed Delivery
Customer: Hello, I am calling because I need to know whether my package arrived today.
Agent: I can help. Could you tell me what tracking number you have?
Customer: Yes, it is on the email, but I am not sure where the link opens. I wonder whether the system shows the same status on the app.
Agent: Please read the number and I will check whether the parcel left the warehouse.
Customer: The number ends in 4421. Can you tell me if it was scheduled for morning delivery?
Agent: I see a note saying the driver could not access your building. Do you know whether the gate code changed recently?
Customer: I did not know if the code was required. My neighbour asked whether deliveries usually call before arriving, but I have no idea what time they come.
