What the Consultant Asked Us to Change
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What the Consultant Asked Us to Change
I am Marcus. Our department hired an external consultant in March because productivity had been falling for two quarters. When she arrived, several workflows had already been reviewed internally, but no formal report had been published. The consultant told us to gather every document that had been created during the previous year.
She asked whether meeting notes had been stored in a shared folder. Many files had been saved on private drives, and important decisions had not been recorded consistently. If those notes had been centralised earlier, misunderstandings would have been avoided. She advised us not to delete any version until the audit was finished.
During the first workshop, she wondered why customer complaints had been rising while response times had been shortened. We explained that staff had been reassigned to a new product line, and training had not been completed on schedule.
