A Formal Complaint About a Parcel That Should Have Been Delivered
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A Formal Complaint About a Parcel That Should Have Been Delivered
Dear Customer Service Manager,
I am writing to express my dissatisfaction with order number 88421, which should have been delivered by your courier on 12 April but was never received by me or by my neighbours. The tracking page was updated incorrectly because the package was marked as delivered by your system although no signature was collected by your driver at my address.
I waited at home on the promised date because the item was needed by my daughter for a recital on 14 April. Calls were made by me to your helpline three times, and each time I was told that an investigation would be opened by a supervisor who would contact me within forty-eight hours. No follow-up was provided by anyone, and emails that were sent by me
