Email Chain About a Flat Rental Dispute
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Email Chain About a Flat Rental Dispute
From: tenant.jules@gmail.com
To: landlord.agency@rentsafe.co.uk
Subject: Heating failure — Flat 4B
The boiler stopped working on Monday. Messages were left on the emergency line, but no engineer arrived. If repairs had been scheduled within twenty-four hours, pipes would not have frozen in the spare room.
From: landlord.agency@rentsafe.co.uk
To: tenant.jules@gmail.com
Subject: RE: Heating failure
We apologise that the contractor was delayed. A visit was booked for Wednesday morning. Please ensure access is granted and do not attempt repairs yourself.
From: tenant.jules@gmail.com
Subject: RE: Heating failure
Wednesday passed without arrival. Neighbours reported that the same contractor had missed appointments on their street. Had someone been sent on Monday, temporary heaters would have sufficed.
From: landlord.agency@rentsafe.co.uk
Subject:
