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What the Red Meant
Nadia wanted the offer out before anyone left for the weekend. A model had marked a set of customers in red, the ones it called likely to leave, and she had written them a short note with a reason to stay. The slide on the wall was calm. Red on the left, the note on the right. She had asked Jonah from the data team into the room so he could say the list was sound and she could send it.
He did not look at the slide for long. "Open one person," he said.
She opened the first row. Elena had paid for a pottery course in the spring and had come to the sessions. The course had ended. She had bought nothing since, because that course had nothing left to sell her. The model