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Ben wants one thing , and he wants it now . His friend Lara is on the floor of their hotel room in Madrid , and she cannot stand up . Her face is pale . She says the room is moving . Ben wants a doctor . He does not know the number to call , and the right word is not in his small phrase book . He opens the door . " Please help , " he calls . " My friend is sick . " Elena , the receptionist , comes up the stairs at once . She looks at Lara , then at Ben . " Do not try to lift her . I will call with you . " She puts a pillow under Lara's head and leaves the door open . They go to the phone at the front desk . Elena dials 112 . In Spain , that number is for police , fire , and medical help . She turns on the speaker so Ben can hear every question . A calm voice answers . Elena gives the name of the hotel and the street . Then she nods at Ben . " My name is Ben , " he says . " We are near Puerta del Sol . My friend cannot stand . She feels very sick . We are in room twelve . " The voice asks him to say the street again . Elena says it slowly , and Ben repeats it . He repeats the room number too . The voice tells them to wait at the hotel and not to move Lara . A team will come to that address . Elena writes the address on a piece of paper and puts it next to the phone , so they do not have to hold it in their heads . Ben's hands are shaking , but his sentences stay short . He says his name , the place , and the problem . That is what the voice asked for . They do not talk about money , and they do not look for a pharmacy . Lara cannot stand , so the call comes first . Elena stays at the desk to watch the door . Ben goes back upstairs with the paper in his hand . Lara is still on the floor , awake , with the pillow under her head . " They have the hotel address , " he says . " Help will come here . Elena is watching the door . I am staying with you . " He sits on the carpet beside her . The room is quiet . Ben wanted a doctor , and he still cannot fix this himself . The call to 112 is finished . The people on the phone know where to come , and he is no longer alone with the problem .
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