The second line on the bill (Spanish A1)
Señor Roig wants to understand a second phone line. Ana shows him it is his mother's mobile. He keeps it and does not change plan.
La segunda línea
Tap any word to see its translation
. . , . : «¿ ?» . . . . .
. . : . , . . . . , , . : «¿ ?» . , . . . . .
. . . . : . : « ».
: . . , . . . : .
Keep reading with translations
Create a free account: 7 days of Pro, then 20 word translations a day or a paid plan.
About this article
What you'll learn
Present tense, the verb querer, and phone-bill words such as factura, línea and auriculares.
Ana calls señor Roig once about two lines on his bill. He does not want a new plan. The second line is his mother's mobile, in small type. He chooses to keep it. Ana writes that he understands and does not open other plans.
After reading
Article learning block
Phrases, words, grammar, and quick practice from this text.
Phrases for training
Add useful phrases to SRS or mark them as already known.
llamar a los clientes
newto call the clients
Basic phrase for professional calling.
Essential for customer service work.
se presenta educadamente
newintroduces herself politely
How to introduce yourself on a call.
Important for a professional first impression.
escucha con atención
newlistens carefully
Expression for active listening.
Key skill in customer service.
explica las cosas de forma sencilla
newexplains things simply
How to explain something clearly.
Helps clients understand information.
pregunta si hay algo más
newasks if there is anything else
Closing phrase of a conversation.
Allows the client to add more information.
marca el número del primer cliente
newdials the first clients number
How to start a call.
First step in a phone conversation.
Key words
Vocabulary that carries the school-day topic.
Clientes
clientes
clients
People who receive a service.
Central word in customer service topic.
Facturas
facturas
bills/invoices
Documents with payment for services.
Commonly used in client work.
Auriculares
auriculares
headphones/headset
Device for telephony.
Different from music headphones.
Oficina
oficina
office
Place of work.
Important word for business vocabulary.
Plan de servicio
plan de servicio
service plan
Communication service package.
Clients often want to change their plan.
Preguntas
preguntas
questions
What clients ask.
Basic word for understanding clients.
Grammar in context
Patterns from the text worth noticing after reading.
Present tense: regular -ar verbs
Ella habla con personas que tienen preguntas sobre sus facturas.
Verb hablar in present
hablar → hablo, hablas, habla, hablamos, hablan. Typical verb for professional communication.
Foundation for understanding present tense in Spanish.
Reflexive verbs: se sentar
Se sienta en su escritorio
Se sienta = sits down
Adding se changes meaning: sentar (to place) → sentarse (to sit down).
Important to understand the difference between verb and reflexive form.
Reflexive verbs: self-introduction
se presenta educadamente
se presenta = introduces oneself
Se is used for actions directed at oneself: presentarse = to introduce oneself.
Useful for formal and business situations.
Read a book in Spanish
All A1 books
Comments
Log in to leave a comment
LoginNo comments yet. Be the first!