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Phrase set

42 Spanish Phrases for Online Shopping Support

42 Spanish phrases for online shopping support: order status, account access, payment issues, delivery problems, wrong items, returns, and follow-up.

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Order Details

  • 01

    Mi número de pedido es este.

    My order number is this.

  • 02

    No encuentro confirmación.

    I cannot find the confirmation.

  • 03

    El pedido aparece pagado.

    The order shows as paid.

  • 04

    No aparece enviado.

    It does not show as shipped.

  • 05

    Compré con otro correo.

    I bought it with another email.

  • 06

    ¿Puede verificar estado?

    Can you check the status?

  • 07

    Aquí está la captura.

    Here is the screenshot.

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Account Access

  • 08

    No puedo entrar.

    I cannot log in.

  • 09

    Olvidé contraseña.

    I forgot my password.

  • 10

    El enlace no funciona.

    The link does not work.

  • 11

    Mi cuenta está bloqueada.

    My account is blocked.

  • 12

    Cambié mi correo.

    I changed my email.

  • 13

    No llega el código.

    The code does not arrive.

  • 14

    ¿Puede actualizar datos?

    Can you update the details?

Payment Issues

  • 15

    El pago fue cobrado.

    The payment was charged.

  • 16

    Me cobraron dos veces.

    I was charged twice.

  • 17

    La tarjeta fue rechazada.

    The card was declined.

  • 18

    Necesito factura.

    I need an invoice.

  • 19

    Quiero cambiar método.

    I want to change the method.

  • 20

    ¿Aceptan PayPal?

    Do you accept PayPal?

  • 21

    El cupón no funciona.

    The coupon does not work.

Delivery Problems

  • 22

    El paquete no llegó.

    The package did not arrive.

  • 23

    El seguimiento no avanza.

    The tracking is not moving.

  • 24

    La dirección está mal.

    The address is wrong.

  • 25

    Quiero cambiar dirección.

    I want to change the address.

  • 26

    El repartidor no llamó.

    The courier did not call.

  • 27

    Recibí paquete vacío.

    I received an empty package.

  • 28

    Llegó tarde.

    It arrived late.

Product Issue

  • 29

    Falta un artículo.

    One item is missing.

  • 30

    Recibí talla incorrecta.

    I received the wrong size.

  • 31

    El color no coincide.

    The color does not match.

  • 32

    El producto llegó roto.

    The product arrived broken.

  • 33

    Quiero reemplazo.

    I want a replacement.

  • 34

    Necesito etiqueta devolución.

    I need a return label.

  • 35

    ¿Dónde dejo el paquete?

    Where do I leave the package?

Support Follow-Up

  • 36

    Quiero hablar con agente.

    I want to speak with an agent.

  • 37

    No entiendo el mensaje.

    I do not understand the message.

  • 38

    ¿Puede enviar correo?

    Can you send an email?

  • 39

    ¿Cuánto tarda respuesta?

    How long does a response take?

  • 40

    Necesito número de caso.

    I need a case number.

  • 41

    Gracias por ayudarme.

    Thank you for helping me.

  • 42

    Espero confirmación.

    I await confirmation.

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