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Phrase set
42 Spanish Phrases for Returning Defective Goods
42 Spanish phrases for returning defective goods: describing the defect, showing proof of purchase, asking for a refund or exchange, and escalating politely.
Table of Contents
Opening the Return
- 01
Vengo a devolver esto.
I came to return this.
- 02
El producto salió defectuoso.
The product turned out defective.
- 03
Compré esto aquí.
I bought this here.
- 04
Dejó de funcionar ayer.
It stopped working yesterday.
- 05
Quiero iniciar devolución.
I want to start a return.
- 06
Necesito hablar con devoluciones.
I need to speak with returns.
- 07
Aquí está el producto.
Here is the product.
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Describing the Defect
- 08
La pantalla parpadea.
The screen flickers.
- 09
No enciende.
It does not turn on.
- 10
La costura se abrió.
The seam opened.
- 11
Falta una pieza.
A piece is missing.
- 12
El cierre no encaja.
The fastener does not fit.
- 13
Hace ruido extraño.
It makes a strange noise.
- 14
Llegó roto.
It arrived broken.
Proof and Purchase
- 15
Traje el recibo.
I brought the receipt.
- 16
Tengo factura digital.
I have a digital invoice.
- 17
Lo compré la semana pasada.
I bought it last week.
- 18
Está dentro del plazo.
It is within the deadline.
- 19
Conservo el embalaje.
I kept the packaging.
- 20
Tengo fotos del defecto.
I have photos of the defect.
- 21
El número de pedido es este.
The order number is this.
Refund or Exchange
- 22
Quiero reembolso.
I want a refund.
- 23
Prefiero cambio por otro.
I prefer an exchange for another.
- 24
¿Pueden repararlo?
Can you repair it?
- 25
No quiero vale.
I do not want store credit.
- 26
Quiero reembolso al método original.
I want a refund to the original method.
- 27
¿Puede llamar al encargado?
Can you call the manager?
- 28
Necesito solución hoy.
I need a solution today.
Policy Questions
- 29
¿Cuál es la política?
What is the policy?
- 30
¿Necesito formulario?
Do I need a form?
- 31
¿Hay garantía?
Is there a warranty?
- 32
¿Cuánto tarda el reembolso?
How long does the refund take?
- 33
¿Me cobran envío?
Do you charge me shipping?
- 34
¿Debo dejar el producto?
Should I leave the product?
- 35
¿Me darán comprobante?
Will you give me proof?
Escalation and Close
- 36
No estoy de acuerdo.
I do not agree.
- 37
El defecto no fue culpa mía.
The defect was not my fault.
- 38
Quiero presentar reclamación.
I want to file a complaint.
- 39
¿Dónde firmo?
Where do I sign?
- 40
Necesito copia sellada.
I need a stamped copy.
- 41
Gracias por revisar.
Thank you for checking.
- 42
Espero su respuesta.
I await your response.
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