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I am Dr Patel . My clinic opens at eight on weekdays and closes at six in the evening . On Tuesday afternoons I see patients at four and at four thirty in room two near the reception desk . Patients often call at nine in the morning to change appointments on short notice . On Monday we schedule follow - up visits at ten or at eleven before lunch . In the winter months more people book slots at three when daylight ends early . At noon I eat briefly at twelve fifteen in the staff kitchen at the back of the building . On busy days nurses bring files at twelve thirty while I finish notes at the computer . In spring the waiting room fills at two when allergy season begins . On the first Tuesday of each month we hold a training session at one for all staff . New equipment arrives in the morning on those days at eleven from the supplier . At two thirty normal appointments resume in the afternoon schedule . Young parents bring children on Wednesday at five after school ends at three thirty . On Friday mornings elderly patients prefer visits at nine when buses run often from the home near the park . In summer heat we offer water at the desk at two for anyone waiting . At reception Maria prints forms at eight thirty before the first patient arrives at nine . On Thursdays she lists calls at ten from people who want results at the end of the week . In December flu vaccines start on the second week at morning sessions from nine to twelve . I review test results at seven in the evening on days with heavy caseloads . On Saturday I work once a month at eight until one for urgent cases only . In the autumn newsletter we remind families to book check - ups at the start of September . At Easter the clinic closes on Good Friday and on Easter Monday for public holiday rules . Emergency cover still answers phones at nine on those days for serious problems . In April after holidays appointment demand rises at four on Tuesday afternoons . On my birthday in June colleagues bring cake at three during a short break at the nurses station . We laugh at four and return to patients at four fifteen without delay . In June evenings I leave at six thirty and walk home at seven through quiet streets . At present we test a new online system where patients choose times on Sunday at any hour . On the website slots appear at six in the morning when the week opens for booking . In the first month many people preferred times at four on Tuesday like before . Good time phrases help patients arrive calm and on time at the correct door . On appointment day they should reach the desk at ten minutes before the hour shown on the card . In the waiting room magazines rest on tables at the window where light falls at three in the afternoon .
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