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Agent : Good afternoon , City Parcel Service . How can I help you ? Customer : Hello . I am calling about order number seven four two one . Does the tracking page show delivery today ? Agent : Let me check . Yes , it does show delivery today before six in the evening . Customer : Do you know if the driver calls before he arrives ? I do not hear the bell well in my flat . Agent : Some drivers do call , but the system does not guarantee a call every time . Do you want to add a note to leave the box with the neighbour ? Customer : I do want that note , please . Does my neighbour need to sign ? Agent : She does need to sign if she accepts the parcel . Does she know you expect a delivery ? Customer : She does know because I spoke with her this morning . Do I pay extra for evening delivery ? Agent : No , you do not pay extra for standard hours . Does the address include flat four on the label ? Customer : It does include flat four , but last time the label did not show the floor clearly . Do you see the updated address in your file now ? Agent : I do see the update from yesterday . Does the gate code still work for the driver ? Customer : The code does work until ten at night . Do drivers often come after five ? Agent : They do come after five when routes run long . Does someone stay home until six ? Customer : My son does stay home after school , but he does not open the door to strangers without my message . Do you send SMS updates ? Agent : We do send SMS when the driver is near . Does your phone receive texts from unknown numbers ? Customer : It does receive them if I do not block service messages . Do I need to register again online ? Agent : You do not need to register again . Does this answer all your questions for now ? Customer : Yes , it does . Thank you . I do hope the package arrives before dinner . Agent : We do hope so too . Have a good afternoon .
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